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Symptomes During a call, pressing the 1 key (or any other configured key) on the receiving phone or intercom does not result in the expected behaviour, such as opening a door or gate. Details The issue occurs when using a DTMF action to switch outputs (such...

Symptoms A script fails to execute if there are syntax errors or runtime issues, such as missing variables or incorrect logic. It can also fail if the script is not properly triggered (e.g., a failure in a preceding action like a trigger or DTMF input), the ...

Symptoms Triggers are used to automate actions like opening a door or sending a notification — when they don’t work, it’s often due to incorrect conditions or misconfigurations. A trigger does not activate even when the expected conditions are met. ...

Symptoms Your intercom looks like it’s working and says it’s registered, but in CoCoS it still shows as error, disconnected, or no status. Related symptoms You try to call the intercom, but the call fails. Calls to the intercom fail for the following...

Symptoms Calls made from an intercom (or a group of intercoms) consistently fail, or a call that should have succeeded is marked as "Not Answered," "Failed," or "Aborted." Related symptoms Call status is not marked as "Answered." Call fails or is n...