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Symptomes During a call, pressing the 1 key (or any other configured key) on the receiving phone or intercom does not result in the expected behaviour, such as opening a door or gate. Details The issue occurs when using a DTMF action to switch outputs (such...

[  DRAF EDITION  ] Introduction It's possible to use a variaty of devices (sip endpoints) to perform a post-dial action on available outputs via a web request. This use case describes how to configure a Commend intercom (ET908H/IM3) together with CoCoS when ...

Symptoms A script fails to execute if there are syntax errors or runtime issues, such as missing variables or incorrect logic. It can also fail if the script is not properly triggered (e.g., a failure in a preceding action like a trigger or DTMF input), the ...

[  DRAFT EDITION  ]    

Introduction Using devices like the Commend ET908H and Command IM3, it is possible to perform a post-dial action on available outputs via a web request. This use case describes how to configure a Commend intercom (ET908H/IM3) together with CoCoS when the inte...

Please use the custom device type "Moxa ioLogik" instead. Introduction This use case describes how to configure a (CoCoS) script for controlling outputs on a MOXA ioLogik device. Step by step implementation To configure this use case, follow these steps: ...

Description This guide describes how to configure a DTMF (Dual-Tone Multi-Frequency) action on an intercom station. A DTMF action allows the system to respond to specific keypad input from the called party—for example, to trigger a script such as opening a do...

Description Dialing to a callgroup (multiple numbers in) a nut shell In CoCoS it's possible to configure calling to multiple intercom and phone-numbers in 3 different way's: Sequences Group call : first to answer Group call : conference call. In addi...

Description Dialing to a callgroup (multiple numbers in) a nut shell In CoCoS it's possible to configure calling to multiple intercom and phone-numbers in 3 different way's: Sequences Group call : first to answer Group call : conference call. In addi...

[  DRAFT EDITION  ] Introduction It's possible to use a variaty of devices (sip endpoints) to perform a post-dial action activating a call group or call sequence. This use case describes how to configure a call sequence and a call group by the press of a but...

Symptoms Triggers are used to automate actions like opening a door or sending a notification — when they don’t work, it’s often due to incorrect conditions or misconfigurations. A trigger does not activate even when the expected conditions are met. ...

Symptoms When making a call between intercoms (usually from a substation to a main station), the call remains open after one intercom has hung up or disconnected (on requist) Related symptoms The call history in CoCoS still shows an active conversation....

Symptoms The intercom is correctly configured but fails to register with the server. Related symptoms The intercom displays an error indicating it is unable to register. (In the intercom and in CoCoS) Calls to the intercom fail for the following re...

Symptoms A CoCoS Client isn't booting/is stuck on the login screen after boot. Related symptoms CoCoS client login screen CoCoS client not starting application How to login to CoCoS client at login screen. Details The issue can be recognized whe...

Symptoms Your intercom looks like it’s working and says it’s registered, but in CoCoS it still shows as error, disconnected, or no status. Related symptoms You try to call the intercom, but the call fails. Calls to the intercom fail for the following...

Symptoms Calls made from an intercom (or a group of intercoms) consistently fail, or a call that should have succeeded is marked as "Not Answered," "Failed," or "Aborted." Related symptoms Call status is not marked as "Answered." Call fails or is n...

Question or Case description To make outbound (external) calls through your PBX system, you need to configure outgoing call rules. These rules define which calls should go out (for example, calls to 10-digit numbers) and which trunk (connection to the outside...

Symptoms Creating a new relation (as system user/administrator) is blocked due to the lack of delegation rules/groups. When trying to save the relalation, the following error comes up: 🇬🇧 English 🇳🇱 Dutch It's not possible to crea...

Symptoms Call recordings are enabled, but they do not appear in the call history. Related symptoms Call recordings not started. Call recordings started, but they do not show up in the call history after the call ends. Details This issue occurs when c...

Question or Case description This article describes how to configure and control outputs on Moxa ioLogik devices using the new device connector in CoCoS.The connector replaces the previous script-based method, providing a more user-friendly and reliable way t...