Dail to multiple numbers - creating a call sequence
Description
IMPORTANT NOTE REGARDING NESTED SEQUENCES AND GROUPS
For now it's only possible to use a sequence OR a group. It's not yet possible to use sequences in groups and vise versa. Although it's already configurable in CoCoS, the intercomservers that have to execute a nested sequence or group cannot handle the complexity of such instruction (yet).
Dialing to a callgroup (multiple numbers inin) a nut shell
In CoCoS it's possible to configure calling to multiple intercom and phone-numbers in 3 different way's:
- Sequences
- Group call : first to answer
- Group call : conference call.
In addition to the calls, we also have all-call for and selective selective-call for PA systems.
Case description call sequence
A call sequence makes it possible to dial to multiple numbers one by one. Visualized a sequences looks like this:
How To Create A Sequence
How to configure a sequence for a contact/firm or location in the CRM?
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Step 1
Open the callgroup manger in the intercom menu. |
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Step 2 Click the [ + ] button to create a new call-group. Enter a name (in the example we use exmaple call sequence) and select what type of call-method is used. In this case we use the "Cal one by one (sequence)" and then press [ Save ] |
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When saved, the system will confirm the creation of the group by showing the editor to add the recieving (target) intercom of phone devices.
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Step 3
To add a target just hit the [ + ] button
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