Search Results

Symptoms When making a call between intercoms (usually from a substation to a main station), the call remains open after one intercom has hung up or disconnected (on requist) Related symptoms The call history in CoCoS still shows an active conversation....

Symptoms The intercom is correctly configured but fails to register with the server. Related symptoms The intercom displays an error indicating it is unable to register. (In the intercom and in CoCoS) Calls to the intercom fail for the following re...

Symptoms A CoCoS Client isn't booting/is stuck on the login screen after boot. Related symptoms CoCoS client login screen CoCoS client not starting application How to login to CoCoS client at login screen. Details The issue can be recognized whe...

Symptoms Your intercom looks like it’s working and says it’s registered, but in CoCoS it still shows as error, disconnected, or no status. Related symptoms You try to call the intercom, but the call fails. Calls to the intercom fail for the following...

Symptoms Calls made from an intercom (or a group of intercoms) consistently fail, or a call that should have succeeded is marked as "Not Answered," "Failed," or "Aborted." Related symptoms Call status is not marked as "Answered." Call fails or is n...

Question or Case description To make outbound (external) calls through your PBX system, you need to configure outgoing call rules. These rules define which calls should go out (for example, calls to 10-digit numbers) and which trunk (connection to the outside...

Symptoms Creating a new relation (as system user/administrator) is blocked due to the lack of delegation rules/groups. When trying to save the relalation, the following error comes up: 🇬🇧 English 🇳🇱 Dutch It's not possible to crea...

Symptoms Call recordings are enabled, but they do not appear in the call history. Related symptoms Call recordings not started. Call recordings started, but they do not show up in the call history after the call ends. Details This issue occurs when c...

Question or Case description This article describes how to configure and control outputs on Moxa ioLogik devices using the new device connector in CoCoS.The connector replaces the previous script-based method, providing a more user-friendly and reliable way t...

Symptoms When starting a call, especially from a button, the call appears to connect, but: The person who receives the call hears nothing from the person who started it. The person who initiates the call hears nothing at all. The conversation w...

Description This article explains how to start, stop, and download a packet capture within the CoCoS platform.A packet capture allows you to record network traffic so you can analyze protocols such as SIP and RTP. Packet captures are often used to diagnose ca...

Question or Case description This guide describes how to add an entry (relation) onto a SearchAndFind system. When a call is started, a dialplan/dialrule can be created, use to specify which contact (relation) needs to be called, for example based on a schedu...

Question or Case description This guide describes how to configure CoCoS in order to handle a buttonpress, received from an intercom-station. Based on the received buttonPress, a dialplan/dialrule can be created, use to specify which contact (relation) needs ...

Question or Case description This guide describes how to configure a relation/contact at CoCoS, so schedules or more advanced options can be used to create conditions based on which a call to a relation has to be forwarded elsewhere. The call to a relation ca...

This manual describes the installation process of CoCoS on Debian 12. Installation on other Linux distributions is considered custom work and will be supported for CoCoS upgrades and updates exclusively on a time-and-materials basis. System Requirements The ...

Symptoms The PC is using an full HD (1920x1080) image with 16:9 ration, but the image is presented on the BeeTronics display with an 4:3 ratio but using a fullHD resolution. Next to the incorrect presentation of the screen, A BeeTronics display (for example a...

Symptoms The intercom is online and connected; calls can be made, but there is no video signal. Cause Bug in Asterisk Connector v5.4.2 The disruption of the video signal is usally caused by a conflict in handling video and call recording. The intercom conn...

Question or Case description CoCoS can use a customized theme for it's management. By default, the selected CoCoS management theme is not applied to the login screen in order to prevent the origin or ownership of CoCoS from being publicly disclosed. To apply ...