SIP Intercom Calling to multiple targets (subscriber) by the touch of a button

Introduction

It's possible to use a variaty of devices (sip endpoints) to perform a post-dial action activating a call group or call sequence. This use case describes how to configure a call sequence and a call group by the press of a button.

Preconditions

For this use case a fully configured CoCoS sip configuration needs to be available. This section only describes how to link a button action to an call group or call sequence.

Step by step implementation

To configure this use case, follow these steps:

1. Create a call group or call secuence.

2. Configure the call by action.

1. Create the call group or call sequence. 

To create a call group or sequence please read on the the following HOW-TO articles matching the requirements

How to create a call sequence (Dial to multiple numbers)   After configuring a call sequence the sequence should relate to the adjacent screenshot
How to create a call group (Dial to multiple numbers)   After configuring a call sequence the sequence should relate to the adjacent screenshot

2. Configure the call by action

2.1 NakiezenTrigger configurerena dialplan using a call group or sequence.

Ga in CoCoS naar het toestel in Systeem/Apparaten/Apparaten waarvoor de configuratie is opgezet en waarvoor button 0 moet worden gekoppeld aan een bel actie.    Kies vervolgens de optie : Oproepafhandeling.
Maak een nieuwe actie aan middels de [ + ] toets.
Vul het belplan in waarbij de DTMF toon wordt geconfigureerd als actie en waarbij het zojuist aangemaakte script wordt gekozen om uit te voeren bij deze actie.

3. Test the configuration

Testing the configuration is currently only possible—when using a SIP setup—by simulating a press of the 0 key.
This can be done via the dashboard widget. Add this widget to a dashboard to begin testing.

Below is an example where a "control panel device" has been placed, along with the call history, the logbook, and the value history.

By simulating a press of the 0 key, this action becomes visible in the value history. It is also displayed in the call logging, and - if applicable - related logbook entries concerning the call will appear.

Everything can be tested directly from the dashboard. The action of post-dialing using a DTMF tone (e.g., to start a script) is also visible, provided a corresponding log entry is written in the logbook. The DTMF tone itself also appears in the value history.

4. Troubleshooting

"Error + Available" status bij Sip-toestel in CoCoS

Symptoom: Error + Available melding.   Fix: Check the logbook and folow the instructions to fix the error.

logboek