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How-to configure outgoing call routes
Question or Case description To make outbound (external) calls through your PBX system, you need to configure outgoing call rules. These rules define which calls should go out (for example, calls to 10-digit numbers) and which trunk (connection to the outside...
Creating relations is blocked due to lack of delegation-rules/groups.
Symptoms Creating a new relation (as system user/administrator) is blocked due to the lack of delegation rules/groups. When trying to save the relalation, the following error comes up: 🇬🇧 English 🇳🇱 Dutch It's not possible to crea...
Troubleshooting Call Recording Not Started Or Shown
Symptoms Call recordings are enabled, but they do not appear in the call history. Related symptoms Call recordings not started. Call recordings started, but they do not show up in the call history after the call ends. Details This issue occurs when c...
MOXA ioLogik Output control
Question or Case description This article describes how to configure and control outputs on Moxa ioLogik devices using the new device connector in CoCoS.The connector replaces the previous script-based method, providing a more user-friendly and reliable way t...
Calls Start but Only One Side Is Connected
Symptoms When starting a call, especially from a button, the call appears to connect, but: The person who receives the call hears nothing from the person who started it. The person who initiates the call hears nothing at all. The conversation w...
How-to start a packet capture
Description This article explains how to start, stop, and download a packet capture within the CoCoS platform.A packet capture allows you to record network traffic so you can analyze protocols such as SIP and RTP. Packet captures are often used to diagnose ca...