CoCoS Knowledgebase
How To
How-to configure DTMF action
Description This guide describes how to configure a DTMF (Dual-Tone Multi-Frequency) action on a...
How to create a call sequence (Dial to multiple numbers)
Description Dialing to a callgroup (multiple numbers in) a nut shell In CoCoS it's possible to ...
How to create a call group (Dial to multiple numbers)
Description Dialing to a callgroup (multiple numbers in) a nut shell In CoCoS it's possible to ...
How-to configure outgoing call routes
Question or Case description To make outbound (external) calls through your PBX system, you need...
Use cases
SIP Intercom Calling via Dial Button (button.0)
[ DRAF EDITION ] Introduction It's possible to use a variaty of devices (sip endpoints) to pe...
Setup Commend ET908H or IM3 for dailing via CoCoS Call Handling (Button.0)
Introduction Using devices like the Commend ET908H and Command IM3, it is possible to perform a ...
SIP Intercom Calling to multiple targets (subscriber) by the touch of a button
[ DRAFT EDITION ] Introduction It's possible to use a variaty of devices (sip endpoints) to p...
MOXA ioLogik Output control
Question or Case description This article describes how to configure and control outputs on Moxa...
MOXA ioLogik Output control via Script
Please use the custom device type "Moxa ioLogik" instead. Introduction This use case describes ...
Troubleshooting
Calls That Stay Open After Intercom Hang-Up
Symptoms When making a call between intercoms (usually from a substation to a main station), the...
CoCoS Client requires login
Symptoms A CoCoS Client isn't booting/is stuck on the login screen after boot. Related symptoms...
Verifying DTMF Output Switching Functionality
Symptomes During a call, pressing the 1 key (or any other configured key) on the receiving phone...
Verifying Script Functionality
Symptoms A script fails to execute if there are syntax errors or runtime issues, such as missing...
Verifying Tag Functionality
[ DRAFT EDITION ]
Verifying Trigger Functionality
Symptoms Triggers are used to automate actions like opening a door or sending a notification — w...
Troubleshooting TLS Transport Registration Issues in Intercom
Symptoms The intercom is correctly configured but fails to register with the server. Related sy...
SIP Intercom Appears Registered But Is Not Available in CoCoS
Symptoms Your intercom looks like it’s working and says it’s registered, but in CoCoS it still s...
Analyzing and Resolving Call Failures
Symptoms Calls made from an intercom (or a group of intercoms) consistently fail, or a call that...
Creating relations is blocked due to lack of delegation-rules/groups.
Symptoms Creating a new relation (as system user/administrator) is blocked due to the lack of de...
Troubleshooting Call Recording Not Started Or Shown
Symptoms Call recordings are enabled, but they do not appear in the call history. Related sympt...