Troubleshooting
Calls That Stay Open After Intercom Hang-Up
Symptoms When making a call between intercoms (usually from a substation to a main station), the...
CoCoS Client requires login
Symptoms A CoCoS Client isn't booting/is stuck on the login screen after boot. Related symptoms...
Verifying DTMF Output Switching Functionality
Symptomes During a call, pressing the 1 key (or any other configured key) on the receiving phone...
Verifying Script Functionality
Symptoms A script fails to execute if there are syntax errors or runtime issues, such as missing...
Verifying Tag Functionality
[ DRAFT EDITION ]
Verifying Trigger Functionality
Symptoms Triggers are used to automate actions like opening a door or sending a notification — w...
Troubleshooting TLS Transport Registration Issues in Intercom
Symptoms The intercom is correctly configured but fails to register with the server. Related sy...
SIP Intercom Appears Registered But Is Not Available in CoCoS
Symptoms Your intercom looks like it’s working and says it’s registered, but in CoCoS it still s...
Analyzing and Resolving Call Failures
Symptoms Calls made from an intercom (or a group of intercoms) consistently fail, or a call that...
Creating relations is blocked due to lack of delegation-rules/groups.
Symptoms Creating a new relation (as system user/administrator) is blocked due to the lack of de...
Troubleshooting Call Recording Not Started Or Shown
Symptoms Call recordings are enabled, but they do not appear in the call history. Related sympt...