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How-to configure callHandling based on a received buttonpress from an intercom

Question or Case description

This guide describes how to configure CoCoS in order to handle a buttonpress, received from an intercom-station. Based on the received buttonPress, a dialplan/dialrule can be created, use to specify which contact (relation) needs to be called.

Prerequisites

On this page, we'll only cover the configuration in CoCoS and therefore assume that the intercom-station is configured correctly, in order to send a button-press to CoCoS.

How To

Before you start, please keep in mind: When configuring a call-action for a button at a intercom station (using a global diaplan), create only 1 rule per button. When schedules or more advanced options are nessecary to create conditions based on which the call has to be forwarded elsewhere, configure this as the relation used as target (forward to) for the buttonpress.

See page: How-to configure alternate rules/forwards when dialing to a relation/contact at https://knowledgebase.cocos.software/books/cocos-knowledgebase/page/how-to-configure-alternate-rulesforwards-when-dialing-to-a-relationcontact.

For a single intercom station:
Step 1: Navigate to "Intercom / Intercom stations" or "Intercom / configurations" and open the intercom station for which you want to handle a received buttonpress.
Step 2: Navigate to the "Call-Handling" tab, and click on the new dialplan action button under "2. Actions for this station".

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Step 3: Fill in the field for the diaplan action. In section "1. How is the call/action initiated?", choose the following options:

 

  • For Source select the "Origins from button/key" option.
  • For Matching value enter the button to trigger on (for example, a number between 0 and 9).

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Step 4: In section "2. Which action needs to be taken?", choose the following options:

 

  • For Action to execute, select option "Connect to/forward with"
  • For Connect to/forward with, select option "Employee/relation"
  • At Employee/relation, choose an existing relation to forward to. When the relation does not exists, create a new one using the [ + ] icon at the end of the formfield or navigate to "Relationships / Relations" in the left menu.

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Step 5: Save the dialplan action. Tab "Call-Handling" at the intercom station will now display that "Company X" is called when button 0 is pressed at the intercom station.

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Step 6: After saving and closing the Intercom Station, the list with all devices will display the configuration in column "Current call-handling". The custom action will be dispayed wuith the text "Based on setting".

 

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For a multiple intercom-stations:

When multiple intercom stations at a site/location all require the same configuration, a "Global dialplan" can be used. This way, the same configuration can be applied to multiple devices simultaneously. 

When no global dialplan is available yet, create and configure a new one. Otherwise, continue directly with step 6.

Step 1: Navigate to "Intercom / Global dialplans" and create a new dialplan using the [ + ] icon in the list.

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Step 2: Create a new dialplan by giving it a name. Optionally, select the owner/relation is belongs to. 

When the relation does not exists, create a new one using the [ + ] icon at the end of the formfield or navigate to "Relationships / Relations" in the left menu.

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Step 3: After saving the Global dialplan. Use the [ + ] sign in the list with actions in order to add a new new rule.

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Step 4: Fill in the field for the diaplan action. In section "1. How is the call/action initiated?", choose the following options:

 

  • For Source select the "Origins from button/key" option.
  • For Matching value enter the button to trigger on (for example, a number between 0 and 9).

image.png

Step 5: In section "2. Which action needs to be taken?", choose the following options:

 

  • For Action to execute, select option "Connect to/forward with"
  • For Connect to/forward with, select option "Employee/relation"
  • At Employee/relation, choose an existing relation to forward to. When the relation does not exists, create a new one using the [ + ] icon at the end of the formfield or navigate to "Relationships / Relations" in the left menu.

image.png
Step 5: Save the dialplan action. The list with "Actions" at the global dialplan will now display that "Company X" is called when button 0 is pressed.

 

image.png

 

Step 6: Navigate to "Intercom / Intercom stations" or "Intercom / configurations" and open the intercom station for which you want to handle a received buttonpress.

Step 7: Navigate to the "Call-Handling" tab. In section "3. Global dialplan", select which the dialplan to use.



 

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Step 8: After saving and closing the Intercom Station, the list with all devices will display the configuration in column "Current call-handling". The custom action will be dispayed wuith the text "Based on dialplan".

image.png

Based on the examples above, the relatinon "Company X" willl be called when button 0 is pressed at the intercom station(s).

When schedules or more advanced options are nessecary to create conditions based on which the call has to be forwarded elsewhere, configure this as the relation used as target (forward to) for the buttonpress. See page: How-to configure alternate rules/forwards when dialing to a relation/contact at https://knowledgebase.cocos.software/books/cocos-knowledgebase/page/how-to-configure-alternate-rulesforwards-when-dialing-to-a-relationcontact.

References

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