Analyzing and Resolving Call Failures

Symptoms

Calls made from an intercom (or a group of intercoms) consistently fail, or a call that should have succeeded is marked as "Not Answered," "Failed," or "Aborted."

Related symptoms

• Call status is not marked as "Answered."

• Call fails or is not completed as expected.

Details

This issue may be caused by several factors, including:

• The intercom or endpoint not being available or registered.

• The intercom or endpoint being busy or unreachable.

• Network connectivity issues.

• Configuration issues or incorrect settings.

To recognize this issue, check the call history and find the specific call that failed. You can access detailed information through the Logbook of the specific call that failed.

Cause

The issue could be caused by:

• Network problems: If there is a weak or unstable connection, calls may fail.

• Unregistered or unavailable intercoms: Calls may fail if the intercom device is offline or not properly connected to the system.

• Intercom or endpoint being busy: The call may fail if the intercom is engaged in another process or call.

• Configuration or setup errors: Incorrect settings or configurations can result in call failures.

The exact cause can be identified by reviewing the Logbook and looking for specific error messages.

Solution / Resolution / How To

Describe how to fix it, how to validate an observation or describe how to configure a specific case. Only use one title, solution, resolution or HowTo